What are the challenges that customers face in the industry?
Industries face a lot of challenges in terms of service, security, and convenience. We hear a lot from new clients or prospective clients that they are just not happy with the level of service from their current provider. How people are accessing data and how they are transmitting it is a huge focus for us, and it is very challenging because these things are constantly evolving. Whether it is malware or viruses, it is difficult to wrap your arms around it, and you need to be fluid. Due to the lack of communication and constantly evolving threats, businesses need to maintain a healthy flow of conversations with respective clients as well as update their security measures with the latest technologies. Security and convenience typically do not go hand-in-hand, the more convenient something is, the less secure it will be and vice versa.
How does Baltimore Consulting respond to these challenges and can you tell us about your solution?
We have a different perspective on how we develop, nurture and maintain our business relationships.
We have a different perspective on how we develop, nurture and maintain our business relationships. We service our clients with a heavy emphasis on communication and personal engagement and are able to gain a deep understanding of their business models and objectives
Can you provide a case study that highlights your solution?
We have numerous success stories in our 15 years of domain dominance. One case that comes to mind is a Baltimore based client who was running a piece of outdated software and using legacy machines. The OS version was no longer supported and they had security incidents where their network was compromised. We took over their daily IT support operations and solidified the network infrastructure to keep them secure. Over the course of a year, we developed a new piece of software in order to move them from a Windows-based software application to a completely web-based online portal.
What does the future look like for Baltimore Consulting?
Because of our business experience and working with business leaders, we tend to approach technology from a more conversational standpoint. Having engaged in a lot of business practices before we became a technology company, we understand what it takes to become more efficient and that sets us apart from other companies. We are growing our staff and expanding into a new corporate headquarters which is indicative of the level and quality of service that we want to offer to our clients.